Informativa sulle spedizioni

KREW Kinderwelt Shipping Policy

Welcome to KREW Kinderwelt! We are committed to delivering your orders quickly and efficiently. Please take a moment to review our shipping policy to understand how we ensure a smooth delivery process for all our customers.

Standard Shipping Fee applicable on orders below €50

  • Standard Shipping Fee Within the EU: We offer standard shipping charges on all orders below €50 within the European Union. 

Shipping Methods and Delivery Times

  • Standard Shipping: Orders within the EU are typically delivered within 5-7 business days after processing. For orders outside the EU, delivery times may vary depending on the destination.
  • Express Shipping: If you need your order sooner, we offer express shipping options at an additional cost. Delivery times for express shipping are typically 2-3 business days within the EU.

Order Processing

  • Processing Time: All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
  • Order Confirmation: After placing your order, you will receive a confirmation email. Once your order is shipped, you will receive another email with Tracking information.

In case of any temporary delay in Order processing or shipments, your delivery may take a bit longer than usual. We know you’re eager to receive your items, and we’re doing everything we can to speed things up without compromising on quality or care.

We’ll keep you updated every step of the way, and as always, feel free to reach out to our Customer support if you have any questions.

International Shipping

  • Outside the EU: We ship to select international destinations outside the EU. Shipping fees and delivery times for these destinations will be calculated at checkout based on your location.
  • Customs and Duties: For all Orders, Customers are responsible for any customs duties, taxes and fees that may apply. Please check with your local customs office for more information.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to Track your package on our KREW Kinderwelt website or the carrier's website.

Shipping Issues

  • Delayed or Lost Packages: If your package is delayed or lost, please contact our customer service team at info@krew.world for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.

Our KREW kinderwelt Team is working hard to bring down this wait time in delayed packages, and we’re committed to making sure each package arrives with the excitement and joy your little ones deserve. We thank all our valuable Customers for your patience and understanding as we improve our processes to serve you even better.

  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team immediately. We will assist you in filing a claim with the carrier and arrange for a replacement or refund.

Contact Us

If you have any questions or need further assistance with your order, please don't hesitate to contact our customer service team at info@krew.world. We are here to help!

Thank you for shopping with KREW Kinderwelt! We appreciate your business and strive to provide you with the best possible shopping experience.